Returns And Exchanges
30 Day Money back Guarantee
Return Policy Overview
Because we value our relationship with you, we offer a
return policy for products purchased directly from us. Within 30
days of purchase, you may return or exchange products that you
purchased directly from Rapid Reel for a credit or a refund of the
purchase price paid (less shipping and handling).
For an exchange, you do not have to wait for us to receive
the original item before placing the new order. Please note that it
takes us 3-5 business days to process returns once they arrive at
our Returns Center.
Criteria for Returns
All returned items must meet the following criteria or be
subject to a partial refund.
- Items must have been purchased directly from Rapid
Reel.
- Items must be returned within 30 days of
delivery.
- Returned items must show a valid RGA (Return Goods
Authorization) number on the exterior of the package.
- Items must be returned freight prepaid to the Rapid Reel
Return Center.
How Refunds Are Calculated
The amount of your refund depends on several factors:
- Items that meet the criteria outlined above will receive
a full refund of purchase price (less shipping and
handling).
- Any item that is not in its original condition, is
damaged, or is missing parts for reasons not due to our error will
be subject to a partial refund of up to 50% of the item's
price.
- If you returned only one item from a multi-item shipment,
you will be reimbursed only for that item.
- Rapid Reel does not refund initial shipping or handling
charges.
- If you used a gift certificate to pay for all or part of
an item you want to return, that part of your refund will be
credited to your account for use on a future purchase. Please note
that the original expiration date will still apply.
If after reading this information, you feel that the
amount of your refund was incorrect, please e-mail us.
When Refunds Are Processed
- Upon receipt of the returned purchase, Rapid Reel will
inspect the merchandise.
- If it meets the return condition criteria, Rapid Reel
will issue a credit or a refund for the purchase price paid, less
initial shipping charges.
- We'll notify you via e-mail of your refund once we've
received and processed the returned item. In most cases, we'll
issue a refund to your credit card within 3-5 business days of our
receiving your return.
How to Return an Item
- Obtain a Return Goods Authorization (RGA)
number . This number must be obtained by
contacting Rapid Reel customer service within the return policy
period at 1-866-523-2363 (toll free) or 402-474-2224 if outside the
U.S. and Canada.
- Package the product for return
shipping. Merchandise must be returned in
original packaging. Do not include items from other orders - or
other shipments from the same order - in the same box, or you will
not receive the correct refund. Each shipment must be returned
using a separate mailing label. Make sure the RGA number is
displayed on the exterior of the package.
- Ship the product to our Return Center .
Select the carrier of your choice and ship the product(s) at your
expense.
Send All Returns to:
Eley Corp Return Center
4101 Empire Rd
Kansas City, MO 64120