Warranty
Coverage
Rapid-Reel® and Reel Quick, Inc. (collectively here after
referred to as the "warrantor"), guarantees hose reels and their
related components and parts, unless otherwise specified, to be
free from defect, malfunction or failure in material, or
workmanship, under normal use and service, for the time period
specified on the product literature for each hose reel.
Warranty period starts from original invoice date of purchase.
Hose
Hose supplied by warrantor carries a warranty of sixty (60) days
from original invoice date of purchase. Hose is selected from
reliable commercial sources and is recommended for application on
the basis of data supplied by the manufacturer.
Exemptions
Warranty does not cover leaking due to damage caused by the use of
acid, harsh chemicals or mineral deposits. Warranty does not apply
when products are used in excess of their rated capacities and
design functions or under abnormal conditions. The effects of
corrosion and normal wear and tear are specifically excluded from
this warranty. This warranty does not cover damage which occurs in
shipment, failures which are caused by products not supplied by the
warrantor or failures which result from accidents, mishandling,
faulty installation, freezing, misuse or misapplication, abuse or
neglect. Warranty is void if the product or any part thereof has
been tampered with, altered or repaired by anyone other than
warrantor or damage that is attributable to acts of God. The
warrantor covers the replacement or credit of defective parts only
and does not allow for field labor charges for removal,
installation, analysis or travel expenses. In no event shall the
warrantor or its suppliers be liable for any damages, whatsoever,
arising out of the use of or inability to use this product. (Some
states do not allow the exclusion of limitation of incidental or
consequential damages, so the above limitation or exclusion may not
apply to you). The warrantor and its suppliers disclaim all other
expressed or implied warranties. Some states do not allow
limitations on how long an implied warranty lasts, so the above
limitation may not apply to you. This warranty gives you specific
legal rights, and you may also have other rights which vary from
state to state.
Claim Procedure
If you experience a product defect, please
contact us to arrange for a remedy to your warranty issue.