Rapid Reel® | Garden Hose Reel

Garden Hose Reels

The Rapid Reel
Direct Advantage

Safe, Quick & Easy Ordering

Safe, Quick and Easy Ordering

Ordering from Our Site
We strive to make your online purchasing experience as pleasant as possible. You will not be asked to register or create an account in order to make a purchase from this website, only to provide the following:

Buyer’s name and e-mail address.
Shipping address (and billing address if different than shipping).
Credit card information.

Once the shopping is done, our checkout process takes approximately 3-1/2 minutes to complete (for the average online shopper with a credit card in hand).

Transaction Security
Rapid Reel guarantees transactions and privacy will be 100% safe. We realize that security and privacy are primary concerns to online customers, and we strive to maintain the integrity of personal information with industry standard encryption technology to ensure the safe transmission of your information on all our secure web pages. Our online shopping cart is designed to protect the privacy of all your personal information including credit card information, name, mailing and shipping addresses, e-mail address and any other information you share with us. If you order online from us, we will encrypt your order and credit card information to ensure a secure transaction.

Ordering by Phone
Simply call us at 1-866-523-2363 (toll free) or 402-474-2224 if outside the U.S. and Canada to place an order by phone from 8 a.m. - 5 p.m., Central Standard Time, Monday-Friday. A live customer service agent – not a multi-layered phone system – will answer your call. Have your credit card ready and they will have your order completed in just a couple of minutes. Also, our customer service professionals will ask for an e-mail address or fax number for order confirmation.

Forms of Payment
Rapid Reel accepts VISA, MasterCard, American Express and Discover. We also accept all debit cards that display the MasterCard or VISA logos. Should you experience a problem while placing your order, please call a Customer Service Representative to assist you. Rapid Reel does not accept checks or money orders. Payment can only be made using one of the major credit cards listed above.

Making Changes to Your Order
Provided your order hasn’t yet shipped, you may change it by contacting Rapid Reel Customer Service either by phone or e-mail during their normal business hours of Monday – Friday, 8 a.m. to 5 p.m., CST.

Lost or Damaged Orders
Contact Rapid Reel Customer Service immediately at 1-866-523-2363 (toll free) or by e-mail. If a claim is to be filed, Rapid Reel will do so. In either case, whether lost or damaged, you will incur no additional charges in resolving the issue.

Taxes, Shipping & Order Tracking

Shipping, Taxes and Tracking

U.S. Delivery Time
Your delivery time depends on which of the following FedEx delivery methods you choose.

FedEx Regular Ground Service - Delivery in 1-5 business days throughout the 48 contiguous states, 4 days to Alaska, and 5 days to Hawaii. View U.S. Transit Days Map for more details.

FedEx 2^nd Day Delivery - Guaranteed delivery time is two business days to most areas by 7 p.m.

FedEx Overnight Delivery - Guaranteed delivery time is one business day by 4:30 p.m.

FedEx Priority Overnight - Delivery time is one business day by 10:30 a.m. to most areas.

Taxes

Your order will only be taxed if it is being shipped to an address within the state of Nebraska, where Nebraska state and local taxes will apply. Please note that your designated ship-to address must reflect the address of the ultimate end-user. Rapid Reel will not process any order that specifies an address of a freight forwarder, warehouse, distribution center or P.O. Box.

Shipping Costs

The amount of shipping added to your order depends on three factors:

The quantity and weight of your packages.
The ship-to address you specify.
The delivery method and options you select.

During the checkout process – and prior to confirming your order – you will have an opportunity to review the delivery method and shipping costs for your order.

Tracking Your Order

Track your order every step of the way with either of the following methods:

Online. Type in the tracking number(s) from your Invoice into the box provided on the FedEx Web site
By Phone. With your tracking number(s) at hand, call 1-800-463-3339, press 2 and follow the instructions.

Order and Ship Confirmations
A few minutes after you place your order an Order Confirmation will be sent to the e-mail address you provide during the checkout process. Once your order has shipped, a copy of the Invoice, with tracking numbers, will serve as your ship confirmation and be sent to the same e-mail address.

Canadian Orders
For orders shipped to Canada, customs and duty charges will be added to the shipping charges. The amount of these charges will depend on the size of your order and the destination province. For orders totaling less than $850 USD, Customs will typically be around $40 USD per order. Duties and taxes will range from 7% to 15% of purchase price depending on the destination province. During the checkout process – and prior to confirming your order – you will have an opportunity to review these additional charges. Canadian residents also have three delivery methods to choose from:

FedEx International Ground Service - Approximate transit time is 3-7 business days.

FedEx Express International Economy^® - Approximate transit time is typically 2-3 business days.

FedEx Express International Priority^® - Approximate transit time is typically 1-2 business days.

Support & Customer Service

Satisfaction Guarantee & Returns

Satisfaction Guarantee

Your satisfaction is guaranteed. We value our customer relationships and your satisfaction is our top priority. Should you have a problem or are not happy with any product purchased directly from Rapid Reel, please contact us. One of our friendly customer service agents will help work through any issues you may have with your purchase. If you feel the product just isn't right for you, you may arrange for a return or an exchange within 30 days. Items that are returned more than 30 days after delivery will receive a partial refund. See our Returns Procedure page for more details.

No Restocking Fees
Rapid Reel does not charge a restocking fee for returned merchandise. We want – and expect – you to be fully satisfied with your purchase. If the product fails to meet your expectations for whatever reason, we will not charge you a fee to send it back.

Gifted Items
Gifted items may be returned. Just keep the packing slip, also referenced as the Delivery Notice. With the number off the Delivery Notice, we can verify the original purchase for exchanges and the original purchaser in the case of a return for refund. Please note that Rapid Reel must be contacted within 30 days of the ship date indicated on the Delivery Notice.

Holiday Gift Return Policy
Our standard policy is to accept returns within 30 days from the date of delivery. However, we understand that many customers like to order Christmas gifts early. As such, the return period for the holiday season is extended every year. Items purchased directly from Rapid Reel between November 15^th and December 23^rd may be returned until the following January 31^st for a full refund, subject to other return guidelines.

Items Not Purchased Directly From Rapid Reel
If the item you wish to exchange or return was not purchased factory-direct from Rapid Reel (either from this website or by phone) you will need to contact the retailer you purchased it from. You will be subject to that particular retailer’s return and exchange policies. If the retailer does not respond to your concerns after a reasonable period of time, you may contact Rapid Reel and we will attempt to work with them to resolve the issue.

Local Store Returns
Items purchased factory-direct from Rapid Reel must be shipped back to Rapid Reel’s Return Center. They cannot be returned to a local physical store or any other Rapid Reel retailer.

Customer Service Testimonies

Dear Scott;
Happy New Year and thank you so much for the parts. Great idea to send two… this is customer service at its best.
Paul H.
Detroit Lakes, MN
January 2006

Thank you very much! Other companies need to review your policies, because THIS is Customer Service!!
Randy D.
Clive, IA
June 2006

Thank you for making this so easy. I know this is the way customer service is "supposed" to work, but it's nonetheless surprising and delightful when it does. Thanks for your help.
John E.
June 2006

I recently purchased a few of your company's products. I just wanted to let someone there know that it is a rarity that I purchase a product or service from any person or organization that has provided me with the high level of customer service that I received from your company. Your products are of excellent quality and the people working for Rapid Reel are among the best (knowledgeable and helpful) that I have ever dealt with either professionally or as a consumer. Thank you. Best Regards.
Fred S.
Beaverton, Oregon

Scott, The replacement swivel arrived and has been installed. Thank you so much for your quick response. It is rare to find someone that stands behind their product the way you have.
Ralph Y.
Annapolis, MD

Scott, Thank you for your timely response to my problem. It is very pleasant to deal with an organization that responds to the needs of the customer even after the purchase has been made. Again, my sincere thanks.
Mike E.
Denver, PA

Your customer service was top notch. I tried several replacement parts and then a full new product was sent and it's fine. Thanks to Scott Jelinek. Give him a customer service award!

Scott - Thank you for your quick response. I am very impressed with your company. I live in a new subdivision, so people have asked me about the reels. I have and will continue to tout your brand. In this day of overseas customer service and automated call centers, you and your company are a breath of fresh air. Keep up the great customer service.
Mark S.
Lindenhurst, IL
Sept. 2006

Thank you for your quick reply. That has to be the best customer service that I have ever received.
Jim K.
Franklin, MA
August 2006

Scott – It’s so rare to find someone willing to make an extra effort, when it’s so easy to just retreat behind the e-mail or voicemail and move on. Thanks so much for making that extra effort. It also convinces me that your company is doing something right. That’s customer service! Thanks again, Scott.
Bob E.
August 2006

I had ordered a Rapid Reel from the Internet and it was shipped directly from your company in July. The reel was shipped but FedEx never scanned the number so apparently it got lost and it never got to me. I called and a gentlemen by the name of Scott had another shipped to me. I received it today. I really appreciate what your company (especially Scott) did for me and the excellent service and friendly attitude. Now when everyone sees my Rapid Reel, I will make sure they know about your company. Thank you for all your help.
June B.
August 2006

Thanks Scott. Excellent Customer Service my man. Have a good weekend.
Paul L.
July 2006

I got the new swivel today. A great design improvement. I thank you for your prompt reply and service.
R. Wickenheiser
July 2006

Just wanted to let you know that FedEx delivered my new replacement swivel. I like the redesign—I think it will be more rugged and durable. Thanks for your and your team’s quick response to the problem I had. I am impressed with the way your company attacks and solves design problems with your product.
Elvin B.
July 2006

I just wanted to take a moment and inform you I received the replacement parts you sent, and they worked perfectly. Your assistance demonstrates excellent customer service complementing an excellent product. Two friends have already ordered my Rapid Reel model, and I will continue to promote this product to those who need it.
John M. D.
Wayne, PA
July 2006

THANK YOU FOR THE QUICK REPLY. MOST COMPANYS TAKE SEVERAL DAYS TO ANSWER EMAILS.
ALLEN H.
July 2006

I returned home from work today to find the part waiting for me. Thanks for the great service!
Evan R.
Mount Airy, MD
June 2006

Thank you! You guys back your quality up with great service.
Donnie B.
Madisonville, KY
June 2006

Thanks for the replacement. It was here in no time. Great customer service department.
Jim K.
June 2006

I would like to thank you for your help. It's great that the Rapid Reel company is willing to stand behind its products. In the near future I plan to purchase one of your pressure washer hose reels as well as a garden hose reel (or two). Keep up the good work (and service!). From a satisfied current, and future customer, I would just like to say thanks!
Brian S.
North Branch, MN
June 2006

Thanks for the great service.
Allen L.
Chicago, IL
June 2006

Thanks for the info. I'll do as you suggest. I appreciate the great customer service.
Eileen F.
San Jose, CA
June 2006

Thanks for the fast reply. That is great customer service.
Tim D.
Woodbury, MN
June 2006

Thank you for your prompt response. It’s nice to know you stand behind your product.
Mark R., Chief Engineer of Facilities Plant
Warren Hospital
June 2006

I got the parts, Scott. Thank you for handling this so quickly. Great service! I love your product.
Jim S.
Arlington, TX
June 2006

Scott - I really do appreciate it. You do make the best reels available. Thanks Again!
Lonnie M.
June 2006

Thank you for your prompt reply. It makes me feel good to deal with a company that responds like this. Thanks,
Stefan K.
June 2006

Thank you for your quick response. I am very impressed with you and your company's attitude toward customer service. Obviously you are not in the telecommunications industry. I love my reel and now will be even more likely to recommend your products. Thanks again.
Jeff J.
Keizer, OR

Thank you very much for sending the parts for my hose reel cart. Your customer service is on equal par with your quality equipment.
Russell T.
East Greenbush, NY

I just received a new "swivel/hose assembly" for my Rapid Reel and I just had to write to tell you how pleased I am with your company. You sent me this replacement at no cost to me and when I looked at the instructions I could not believe my eyes, what a work of art. Yours is a company that is truly professional in every way. What a pleasure to deal with you when most businesses in this day and age could care less. I will surely recommend you to everyone I know. Thank you.
Bob S.

Support

10 Year Warranty No Leak Guarantee

Garden Hose Reels

150-ft. Perpendicular Wall Reel

Model # GH164-PD

Our perpendicular wall reel mounts quickly and easily, lasts for years, and actually enhances the beauty of your home. It pulls the hose out perpendicular to (away from) the wall, an action best suited for front and back wall mountings.